Frequently asked questions
Orders
How can I place an order?
Orders can be placed directly via our website brezinoxe.com. Simply select your desired item, add it to the cart, and follow the checkout process. You will receive an order confirmation by email afterwards.
Can I change or cancel my order afterwards?
As long as your order has not yet been shipped, changes or cancellations can be made. Please contact us as soon as possible at info@brezinoxe.com with your order number.
I did not receive an order confirmation – what should I do?
Please check your spam folder. If you do not find anything there, write to us with your name and the approximate order time so we can track your order.
Shipping & Delivery
How long does shipping take?
Processing takes place within one to three business days. Delivery time within Germany and the EU is usually three to seven business days. International deliveries can take up to fourteen business days.
Which shipping service provider do you use?
We select the best available shipping service provider depending on the region to ensure fast and reliable delivery.
Will I receive tracking information?
Yes, as soon as your order leaves our warehouse, we will automatically send you an email with a tracking link.
Returns & Refunds
How does a return work?
Please contact us within 14 days of receiving the goods at info@brezinoxe.com before returning an item. We will provide you with all necessary information for processing.
When will I get my money back?
After receiving and inspecting the return, the refund will be issued within a few business days via your original payment method.
Who bears the return shipping costs?
The buyer bears the return shipping costs unless the item arrived faulty or damaged.
Products & Availability
Are all items in stock?
All products displayed in the online shop are generally available for immediate delivery. If there are delays, we will inform you promptly by email.
Where are your products made?
Our products come from carefully selected, certified production facilities and are regularly checked for quality and workmanship. Details may vary depending on the product.
Can there be variations in the items?
Please note that colors and dimensions may vary slightly depending on monitor settings or handcrafted elements.
Payment
Which payment methods do you accept?
We accept common payment methods such as credit card, PayPal, instant transfer, Apple Pay, Google Pay, and other options displayed at checkout.
Is my payment secure?
Yes, all payments are processed via encrypted connections and verified payment providers to ensure maximum security.
Customer Service
How can I contact you?
You can contact us anytime via email at info@brezinoxe.com. Our team usually replies within 24 hours on business days.
Do you offer phone support?
Currently, we only offer email support to respond to your inquiries quickly and efficiently.